Manage Your Engagement

Flettons Group LLC

At Flettons Group LLC, we believe that client clarity, autonomy, and structured communication are essential to a smooth experience. This policy explains how clients can manage their engagement with our platform from the point of first enquiry through to the completion of services delivered by our professional partners.

1. Scope of Engagement Management

This policy applies to all clients who have engaged with Flettons Group LLC via our digital platform, including quote submissions, booking confirmations, communication history, and coordination of survey-related services.

2. What “Managing Your Engagement” Means

Managing your engagement with Flettons Group LLC refers to:

  • Reviewing and updating your contact and property details
  • Tracking the status of your quote or booking
  • Accessing your digital Terms of Engagement
  • Submitting service-related queries or concerns
  • Managing communication preferences and follow-up reminders
  • Referring to the applicable survey provider’s documentation

Flettons Group LLC does not directly provide regulated surveying services. All professional services referenced are carried out by independently regulated RICS professionals. Clients remain contracted with Flettons Group LLC for coordination and platform services.

3. Digital Access and Client Dashboard

Clients may be provided with email links, platform tools, or confirmation messages that enable them to:

  • View current engagement details
  • Confirm or request changes to their property information
  • Access Terms of Engagement issued at the time of booking
  • Contact our client services team regarding administrative matters

4. Communications and Record Keeping

All communications initiated through Flettons Group LLC, including digital quote forms, confirmations, and payment receipts, are retained in our system for service continuity and legal compliance. Clients are advised to retain their copy of the Terms of Engagement and any final reports issued.

5. Updating Your Details

If your personal or property details change during the engagement, it is your responsibility to notify our team at support. Certain amendments may impact the scope, price, or delivery of services.

6. Raising Issues or Questions

Clients may raise platform-related queries by emailing support Any issues relating to survey content, technical advice, or professional opinion must be raised directly with the RICS-regulated service provider identified in your Terms of Engagement.

7. Termination or Cancellation

If you wish to cancel your engagement prior to the commencement of services, please refer to the cancellation terms outlined in your quote and booking confirmation. Requests should be submitted to support.

8. Data and Privacy

Managing your engagement also includes your rights over personal data. Flettons Group LLC processes data in accordance with applicable data protection laws. You may request to access, correct, or delete your data by contacting our team.

9. Amendments to This Policy

Flettons Group LLC may update this policy periodically. The latest version will always be accessible via our website.

Flettons Group LLC
Client Services and Survey Coordination Platform
www.flettons.group | Support