Terms and Conditions -

Terms & Conditions

Flettons Group LLC

These Terms and Conditions (“Terms”) govern the use of the services, content, and platform tools offered by Flettons Group LLC (“we”, “us”, “our”) through our website and digital booking systems. By accessing our platform or submitting a service request, you agree to be bound by these Terms

1. Nature of Our Services

Flettons Group LLC operates as a digital client services and coordination platform. We facilitate the connection between clients and independent, regulated surveying professionals. We do not directly undertake regulated surveying activities. All professional surveying services are carried out by independent RICS-regulated providers engaged under separate terms of engagement.

2. Platform Use and Eligibility

Our services are intended for individuals and businesses engaging in lawful residential or commercial property assessments. By using this platform, you confirm that you are over 18 years of age and legally capable of entering into binding agreements.

3. Quotes and Bookings

Quotes generated via our online form are subject to verification and may be revised if property details fall outside our standard pricing policy. Bookings are only confirmed upon receipt of payment. By submitting a booking, you agree to the Terms of Engagement issued at that time.

4. Payments and Refunds

All payments are processed through secure online systems. Full refunds are available if no appointment has been scheduled. Where a survey appointment has been arranged, a non-refundable administration fee may apply. Further details are outlined during the quote and booking process.

5. Delivery of Services

Surveying services arranged via our platform are delivered by regulated third-party professionals. All reports, opinions, and findings are the responsibility of the assigned surveyor. Flettons Group LLC is not liable for the content, quality, or outcomes of any report issued by a subcontracted provider.

6. Data Protection and Privacy

We process personal data in accordance with applicable data protection regulations. Information may be shared with subcontracted providers solely for the purpose of service delivery. For full details, refer to our Privacy Policy.

7. Intellectual Property

All content on this website — including text, images, systems, and branding — is the intellectual property of Flettons Group LLC or its licensors. You may not reproduce, modify, or redistribute any materials without prior written consent.

8. Limitation of Liability

To the maximum extent permitted by law, Flettons Group LLC disclaims all warranties, express or implied, and shall not be liable for any indirect, incidental, or consequential loss arising from use of the platform, service delays, or the actions of independent providers.

9. Complaints

For concerns regarding our platform or coordination services, please contact Support

For issues relating to survey delivery or professional advice, please refer to the Terms of Engagement provided at booking and contact the RICS-regulated provider directly via their complaints procedure.

10. Amendments

We may revise these Terms at any time. Updated terms will be posted on our website and will apply to all future interactions from the date of publication.

By using this platform, you confirm that you understand and accept these Terms.