Partner Help

Support for Approved Surveying Professionals

Flettons Group LLC is committed to ensuring our surveying partners have the tools, guidance, and support they need to deliver services efficiently and in alignment with our client coordination model. This section provides key information for subcontracted RICS-regulated surveyors working in partnership with our platform.

1. Technical Assistance

For login issues, portal navigation problems, or form submission errors, please contact our support team:

Email: Support
Subject Line: Partner Technical Issue
Response Time: Within 1–2 working days

2. Case Management Enquiries

For questions about a specific client instruction, delays, or clarifications on documentation, please:

  • Refer to the case ID or reference number in your portal
  • Include the postcode and client surname if contacting by email
  • Ensure all updates are logged in the system to maintain transparency

3. Compliance and Documentation

All partners must ensure they:

  • Operate under valid professional indemnity insurance
  • Comply with their RICS obligations independently
  • Deliver reports within agreed turnaround times
  • Adhere to data protection requirements and Terms of Engagement issued

If you need a template or clarification regarding:

  • Terms of Engagement
  • Report structure or compliance documents
    Please email: Support

4. Payments and Invoicing

All service payments are issued by Flettons Group LLC on a fixed-fee, per-instruction basis. For payment support:

Email: Support Accounts


Please include your invoice number and associated case reference.

5. Escalation Protocol

If you encounter a dispute or situation requiring escalation (e.g. client non-compliance, safety issue, reporting concern), please report immediately to:

Email: Support

Subject Line: Escalations
This triggers an internal review and a formal response process.

6. General Partner Enquiries

For all other non-urgent questions about your partnership or suggestions for improving platform integration:

Email: Support

Subject Line: Partners

We value your professional collaboration and are committed to ensuring our mutual success through clear, responsive support.

Flettons Group LLC
Partner Coordination Team

Surveyor Login

Authorised Access Only

This secure portal is intended for use by approved surveying professionals affiliated with Flettons Group LLC for the purpose of managing client instructions, updating case progress, and accessing relevant engagement materials.

Surveyor Login